DYNO DECORATIVE BOW RETURN POLICY

General Return Policies

1. Dyno Decorative Bow, Inc. (“Dyno”) products (“Products”) may be returned for refund or exchange within [10] calendar days of receipt, subject to the conditions and exceptions below.

2. Returns and exchanges of Products must be pre-authorized before being processed. To obtain a return authorization, please e-mail the returns department with “Claim Return” in the subject line or contact Dyno Decorative Bows at 1-800-448-3966.. Products received by Dyno without prior authorization may be held by Dyno or returned to the purchasing customer (“Customer”) at the Customer’s expense. Dyno is not responsible for any loss or damage to Products sent to it without prior authorization.

3. Upon receipt of return authorization confirmation, Products for return should be sent to:

4. All Products returned must be accompanied by:

• A proof of purchase (email order confirmation or packing slip); and
• A detailed description of the reason for the return, indicating whether a refund or an exchange is requested. If an exchange is requested, the item number, quantity and description of the requested exchange Product must be included.
• A Return authorization number or a copy of the Dyno e-mail authorizing the return.

5. Products returned to Dyno for refund or exchange must be received in their original packaging and in saleable condition.

6. Any refund or credit for exchange will be based on the value of the Products at the time of the Customer’s original purchase. Shipping and handling fees are not subject to refund unless the Products for return are defective or if the Products shipped were not the Products ordered. Returns are typically processed within 5 to 7 business days of receipt of the Products by Dyno. Dyno reserves the right to issue refunds in the same manner as the original payment was received.

Exceptions The following Products will not be accepted for return by Dyno:

• Products that have been used, tampered with, damaged or held longer than 10 calendar days;
• Custom order Products.
• Products that do not meet requirements of paragraph 4 above.

Restocking Fees

1. If accepted for return, Dyno will assess a 10% restocking fee on any opened Products or Products with damaged packaging.

2. Dyno may deduct such restocking fees from the refund to be issued to the Customer’s original payment method, or Customer will provide a major credit card (Visa, MasterCard, or American Express) to Dyno for it to charge the restocking fee.

Shipping

1. The Customer is responsible for all shipping and handling costs, unless the Product returned was defective, damaged upon arrival at the Customer’s location or the order is incorrect, whether in quantity, quality or provided Product.

2. Dyno recommends that the Customer ship Products for return via a trackable carrier method, and insure such returns to the full value of the contents. The Customer will be responsible for any loss or damage to the Product during shipping. Dyno will not replace or provide credit for any such lost or damaged Product.